Daraz Palace Terms & Conditions – Complete User Guide

These Terms & Conditions ("Terms") apply to the Daraz Palace platform and all of its associated services. Daraz Palace (hereinafter referred to as "we", "the platform", or "the company") is a licensed online gaming and betting platform.

These terms are governed by the laws of Bangladesh and apply to all registered members ("you" or "user"). Accessing the platform or using any of its services means these terms automatically come into effect.

Daraz Palace reserves the right to modify these terms at any time. Any changes will be announced on the platform along with the effective date. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

• This service is available to individuals aged 18 and above only.
• Residents of regions where online gaming is prohibited by law are not permitted to use this service.
• Each individual may operate one account only.
• Any disputes arising from use of the service will be resolved in accordance with these Terms & Conditions.

To register with Daraz Palace, you must provide accurate and complete information. Opening an account with false details is strictly prohibited and may result in account termination.

During registration, you will be required to provide the following details accurately:

• Full name (as per National ID)
• Date of birth (to verify that you are 18 or older)
• Active mobile number and email address
• Residential Address

For security purposes, Daraz Palace may request completion of a Know Your Customer (KYC) verification process at any time. This may require submission of a national ID or passport copy along with proof of address.

Each user may only operate one account. Creating multiple accounts will result in all of them being closed and any deposited balance may be forfeited.

Daraz Palace supports deposits and withdrawals via Mobile Pay, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

Your account must be fully verified before a withdrawal can be processed. Withdrawals may be delayed if verification is incomplete. It is recommended that your withdrawal method match the deposit method used.

• Withdrawal requests cannot be cancelled once submitted.
• For suspicious transactions, Daraz Palace may place a hold on withdrawals pending verification.
• Withdrawals to third-party accounts are not permitted.
• Daily withdrawal limits vary based on account tier.

Daraz Palace offers a variety of bonuses and promotional offers. Each bonus comes with its own specific terms and conditions, which are detailed on the relevant promotion page.

Welcome Bonus: New members will receive a bonus at a set rate on their first deposit. To withdraw these bonus funds, the specified wagering requirements must be met.

• Bonus funds may only be used within the platform until wagering requirements are fulfilled.
• Bonuses are generally valid for 30 days from the date of issue.
• The same bonus cannot be claimed more than once.
• Bonus funds may not be valid for all game types — a list of restricted games is available on the promotions page.
• Daraz Palace reserves the right to modify or cancel any bonus at any time.

Cashback Program: High roller members receive weekly cashback. The cashback wagering requirement is typically 1x; please refer to the relevant page for full terms.

All games on Daraz Palace are conducted fairly and transparently. Slots and table games use certified Random Number Generators (RNG) to ensure unbiased outcomes.

• Each game has its own rules, which can be viewed within the game interface.
• If a game is interrupted due to a technical issue, it will resume from the last confirmed state.
• In Sports Betting, if a match is cancelled before it begins, the full bet amount will be refunded.
• In Live Casino games, the dealer's decision is final.
• Winnings resulting from software bugs or glitches will be considered void.

Any complaints regarding game results must be submitted to support within 72 hours. Claims made after this period will not be accepted.

The following activities are strictly prohibited on Daraz Palace. Violations may result in account termination and forfeiture of account balance.

• Multiple Accounts: Operating multiple accounts for the same individual.
• Bonus Abuse: Using strategies to circumvent bonus terms and conditions.
• Software Manipulation: Tampering with game software or using bots.
• Money Laundering: Using the platform to launder illicit funds.
• Fraudulent Information: Providing false information during registration or verification.
• Use of Third-Party Accounts: Using another person's payment method.
• Collaborative Cheating: When multiple users attempt to collectively influence game outcomes.

Daraz Palace places the highest priority on protecting users' personal information. Our detailed Privacy Policy Here View.

• Personal information is used solely for the purpose of providing our services.
• Your information is never sold to third parties.
• Information is never shared with anyone outside government authorities, and only when legally required.
• All data is secured with 256-bit SSL encryption.
• Users may request the deletion of their personal data.

Users may request to close their account at any time. All pending withdrawals must be completed before the account is closed.

Self-Exclusion: As part of our responsible gaming policy, users may temporarily suspend their account (from 1 week up to 1 year) or close it permanently. To learn more, Responsible Gaming View page.

• Daraz Palace reserves the right to terminate any account for violations of these Terms & Conditions.
• Any valid balance (excluding bonuses) in a closed account will be refunded.
• If fraud is proven, the entire account balance may be forfeited.

Daraz Palace shall not be held liable for the following:

• When a game is interrupted due to loss of internet connection or a technical error.
• Due to delays or issues with third-party payment systems.
• In force majeure situations (natural disasters, war, pandemics).
• For losses resulting from the user's own negligence or error.
• For third-party websites or services outside the platform.

Daraz Palace's total liability shall in no case exceed the value of the transaction in question.

For any dispute or complaint, please contact the Daraz Palace customer support team first. Most issues are resolved within 48 hours.

• Step 1: Submit a complaint via live chat or email.
• Step 2: The support team will review the issue and propose a resolution.
• Step 3: If you are not satisfied with the resolution, you may escalate the matter to senior management.
• Step 4: If no final resolution is reached, the matter will be settled through neutral mediation.

Complaints Email: support@darazpalace.bet

Daraz Palace reserves the right to modify these Terms & Conditions at any time. Members will be notified of significant changes via email or platform notifications.

• The date of any changes will always be noted at the top of the page.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions.
• If you disagree with any changes, you will have the option to close your account.

If you have any questions or complaints regarding these Terms & Conditions, please contact us:

• Email: support@darazpalace.bet
• Live Chat: Available directly on the platform 24/7
• Response Time: Usually within 5 minutes (live chat)

We are always ready to genuinely assist members in resolving their issues.